When will my Membership pack arrive?
Membership packs will be dispatched in the early stages of Season 2013/14. If you have joined after the season has commenced you can expect to receive your membership pack shortly afterwards.
How do I redeem the 10% Soccer Schools discount
In your Season 2012/13 pack you will have received a voucher with a unique code, this voucher is valid for use until 31st July 2013, and once you have registered on the Soccer Schools booking system and used this code it will remain on your account until it expires. We anticipate that you will receive your Season 2013/14 pack before this expires however should your existing code not work or you do not receive your new pack in time please contact the Arsenal Contact Centre on +44 (0) 20 7619 5000.
How do I redeem the free Emirates Stadium Tours voucher?
There is no need to book in advance, simply take this with you to the Stadium Tours entrance at Emirates Stadium along with your membership card. The voucher is valid until 31st July 2014.
How can I enter competitions and apply to attend events?
These are announced across the course the season and we’ll send details of how and when you can enter in the bi-weekly newsletters. Details are also posted on Arsenal.com/juniorgunners
All entries need to be in by the deadline specified; winners are selected at random and will be notified if successful.
How do I sign up for the email newsletters?
When you join as a Junior Gunner make sure you include an email address and that you give Arsenal permission to send you emails and you’ll automatically start to receive these.
If you are still having trouble receiving these please email email@example.com
How do I access Arsenal Player?
Once you have joined and received your membership number visit arsenal.com/membership and select 'Forgotten Password', this will enable you to create your own unique password.
Then login at arsenal.com/player using your membership number and password and you'll have access to all the content.
How do I access my account?
Your Membership number will be confirmed in your email confirmation upon purchasing. For data protection purposes, to set your password please visit arsenal.com/Membership and select 'Forgotten Password', this will enable you to create your own unique password.
If you have forgotten your password please click on the forgotten password button to reset.
Can an adult purchase a ticket with a Junior Gunner?
Two Silver adult Members can purchase a ticket with a Junior Gunner in the Family Enclosure when the Silver sale is announced. Red adult members can also purchase a ticket within the Family Enclosure with a Junior Gunner when tickets become available on a Red sale. All tickets are subject to availability. If the Family Enclosure is sold out tickets can be purchased outside the Family Enclosure and the Junior Gunner will pay the full price of the ticket. A Junior Gunner Membership is only valid for the membership holder even if a full priced ticket has been purchased on their membership; this is in compliance with the Terms and Conditions of all memberships which are non-transferable.
Adult members and Junior Gunners under the age of 12 are unable to purchase tickets in the Young Guns Enclosure.
Please see Ticket Rights section for further details.
Can I sell my tickets on?
Please see the applicable Terms and Conditions to your ticket for further details. Season Ticket Holders that are unable to attend a fixture can post their ticket for sale via the Ticket Exchange (please telephone the Contact Centre for further details on 020 7619 5000). This provides other members a chance to purchase these seats. Junior Gunner Members who are unable to attend a fixture can contact the club in writing 72 hours prior to the fixture for a refund minus the booking fees.
I have not received email confirmation for a booking I have made.
All bookings can be viewed online by logging on with your Membership number and password. Select the "My Account" tab then "Account History". You then have the option to re-send the email to the email that is on your account.
Can I cancel a ticket I have purchased via Ticket Exchange?
Unfortunately once the booking has been confirmed the Ticket Exchange purchase is non-refundable as you have purchased the ticket from a season ticket holder.
Will I be offered a Silver Membership before the end of Cannon Club?
The Silver Membership scheme is capped. Spaces within this level of Membership only become available when a current Member decides not to renew the following season. This means limited Memberships are available.
You will be offered Silver Membership at the end of Cannon Club only depending on your place on the waiting list and availability. You will not be offered Silver Membership prior to the end of Cannon Club.
What happens if I do not get offered a Silver Membership at the end of Cannon Club?
If you are not offered a Silver Membership when you leave Cannon Club you will be offered Red Membership. If you choose to join Red Membership you will remain on the Silver Membership waiting list. Should you choose not to you would lose you place on this waiting list.
Red Membership offers the same great benefits as Silver Membership. The only difference is the ticket purchasing window. Red Members can purchase one month (instead of two months) prior to a fixture and there are a minimum of 3,500 tickets available for every Premier League home match.
How do I find out my place on the waiting list?
As this new process does not come into effect until Season 2014/2015 Junior Gunners have not yet been placed on the Silver Waiting List. You will be notified of your place in due course, we are unable to provide an exact date at the moment.
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